Kepuasan Mahasiswa Terhadap Pelayanan Administrasi Akademik Fakultas Ilmu Ekonomi Dan Bisnis Universitas Muhammadiyah Lamongan

Abdul, Majid and Ninik, Mas’adah and Erna Nur, Faizah and Suryani Yuli, Astuti (2024) Kepuasan Mahasiswa Terhadap Pelayanan Administrasi Akademik Fakultas Ilmu Ekonomi Dan Bisnis Universitas Muhammadiyah Lamongan. [Experiment]

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Abstraksi

Abstrak This study aimed at determining students' satisfaction toward the BAAK FEB UMLA service based on tangibles, responsiveness, reliability, empathy, and confidence. This research was a descriptive study with a quantitative approach. The population of this research was semester II students of Accounting and Management Study Program 2019-2020 as many as 41 students. The samples were obtained through census. The data collection technique was attitude scale. Then the data were analyzed using trend test and percentage of a frequency distribution. The results of this study indicated: 1) Students' Satisfaction based on Tangibles aspects was 74.62%, 2) Students' Satisfaction based on Responsiveness aspects was 61.86%, 3) Students' Satisfaction based on Reliability aspects was 72.96%, 4) Students' Satisfaction based on Empathy aspects was 71.77%, 5) Students' Satisfaction based on Assurance aspects was 70.80%

Item Type:	Experiment
Uncontrolled Keywords:	Satisfaction, Service
Subjects:	Fakultas Ekonomi dan Bisnis > S1 Akuntansi Universitas Muhammadiyah Lamongan > Fakultas Ekonomi dan Bisnis > S1 Akuntansi
Divisions:	Universitas Muhammadiyah Lamongan > Fakultas Ekonomi dan Bisnis > S1 Akuntansi Fakultas Ekonomi dan Bisnis > S1 Akuntansi
Depositing User:	Admin 1 umla
Date Deposited:	10 Jul 2024 07:25
Last Modified:	10 Jul 2024 07:25
URI:	http://repository.umla.ac.id/id/eprint/4466

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