KepuasanMahasiswa TerhadapPelayananAdministrasi AkademikFakultas Ilmu Ekonomi Dan Bisnis Universitas Muhammadiyah Lamongan

Suryani Yuli, Astuti (2023) KepuasanMahasiswa TerhadapPelayananAdministrasi AkademikFakultas Ilmu Ekonomi Dan Bisnis Universitas Muhammadiyah Lamongan. Sekolah Tinggi Ilmu Ekonomi (STIE) Al-Washliyah Sibolga, Jurnal Ekonomi & Ekonomi Syariah (JESYA).

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Abstraksi

This study aimed at determining students' satisfaction toward the BAAK FEB UMLA service based on tangibles, responsiveness, reliability, empathy, and confidence. This research was a descriptive study with a quantitative approach. The population of this research was semester II students of Accounting and Management Study Program 2019-2020 as many as 41 students. The samples were obtained through census. The data collection technique was attitude scale. Then the data were analyzed using trend test and percentage of a frequency distribution. The results of this study indicated: 1) Students' Satisfaction based on Tangibles aspects was 74.62%, 2) Students' Satisfaction based on Responsiveness aspects was 61.86%, 3) Students' Satisfaction based on Reliability aspects was 72.96%, 4) Students' Satisfaction based on Empathy aspects was 71.77%, 5) Students' Satisfaction based on Assurance aspects was 70.80%.Kata KunciSatisfaction, Service

Item Type:	Other
Uncontrolled Keywords:	Kata KunciSatisfaction, Service
Subjects:	Fakultas Ekonomi dan Bisnis > S1 Akuntansi Universitas Muhammadiyah Lamongan > Fakultas Ekonomi dan Bisnis > S1 Akuntansi
Divisions:	Universitas Muhammadiyah Lamongan > Fakultas Ekonomi dan Bisnis > S1 Akuntansi Fakultas Ekonomi dan Bisnis > S1 Akuntansi
Depositing User:	Admin
Date Deposited:	28 Mar 2023 07:26
Last Modified:	28 Mar 2023 07:26
URI:	http://repository.umla.ac.id/id/eprint/2801

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