Kepuasan Mahasiswa Terhadap Pelayanan Administrasi Akademik Fakultas Ilmu Ekonomi Dan Bisnis Universitas Muhammadiyah Lamongan

Ninik, Mas’adah (2023) Kepuasan Mahasiswa Terhadap Pelayanan Administrasi Akademik Fakultas Ilmu Ekonomi Dan Bisnis Universitas Muhammadiyah Lamongan. stie alwashliyah sibolga, Jurnal Ekonomi & Ekonomi Syariah.

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Abstraksi

Abstrak This study aimed at determining students' satisfaction toward the BAAK FEB UMLA service based on tangibles, responsiveness, reliability, empathy, and confidence. This research was a descriptive study with a quantitative approach. The population of this research was semester II students of Accounting and Management Study Program 2019-2020 as many as 41 students. The samples were obtained through census. The data collection technique was attitude scale. Then the data were analyzed using trend test and percentage of a frequency distribution. The results of this study indicated: 1) Students' Satisfaction based on Tangibles aspects was 74.62%, 2) Students' Satisfaction based on Responsiveness aspects was 61.86%, 3) Students' Satisfaction based on Reliability aspects was 72.96%, 4) Students' Satisfaction based on Empathy aspects was 71.77%, 5) Students' Satisfaction based on Assurance aspects was 70.80%. Kata Kunci Satisfaction, Service

Item Type:	Other
Uncontrolled Keywords:	Satisfaction, Service
Subjects:	Fakultas Ekonomi dan Bisnis > S1 Akuntansi Universitas Muhammadiyah Lamongan > Fakultas Ekonomi dan Bisnis > S1 Akuntansi
Divisions:	Universitas Muhammadiyah Lamongan > Fakultas Ekonomi dan Bisnis > S1 Akuntansi Fakultas Ekonomi dan Bisnis > S1 Akuntansi
Depositing User:	Admin
Date Deposited:	01 Mar 2023 06:41
Last Modified:	02 Mar 2023 07:19
URI:	http://repository.umla.ac.id/id/eprint/2772

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